Correspondence

The My Correspondence page shows the letters you have been sent by DDU in relation to ScriptCheckSA, as well as any files that you have uploaded to patient profiles, and messages that you have sent to DDU.

From this page, you can send a new message to DDU, read and download correspondence items, and, where relevant, click through to the related authority or patient.

The red indicator next to the Correspondence icon shows how many items of unread correspondence there are.

You can click the Mark all as Read button at the top of the correspondence grid to mark all correspondence as read.

Search and view correspondence

1. From the navigation menu, select Correspondence.

   Correspondence for this practitioner is displayed in the grid in reverse chronological order.

   

2. Select calendar to display all the date filtering options.

   By default, the filter is set to display correspondence added in the last 90 days.

   

3. For each line entry in Correspondence, a Read or Unread flag is displayed. You can click the Mark all as Read button at the top of the correspondence grid to mark all correspondence as read.

4. (If required) Apply additional filters to each column header. You can:

   • Click the calendar icon () at the top of a date column to filter on a single date.

   • Click the drop down arrow () at the top of the Sender / recipient column to filter by a sender or recipient. By default, all are displayed.

   • Click the drop down arrow () at the top of the Read column and select Unread to display only unread items. By default, all are displayed.

   • Type free text in any column header with a magnifying glass (). For example, you could filter on Type if you were looking for correspondence related to a particular authority type. Refer to the example below.

   • Remove a filter—click on the cross ().

   Example - Filter by Type

   Type "canna" in the search box.

   

5. (If required) Sort the data by clicking on a column header. Click again to sort in the reverse direction.

   The Sender, Patient, and Linked To columns cannot be sorted.

6. Select a row to open the attached document (and download it).

   The following types of correspondence are shown in the grid:

   • Letters sent to you by DDU, including letters relating to your authorities if you are a prescriber.

   • Messages you have sent to DDU.

   • Files you have uploaded to patient profiles.

Column	Details
Date of document	For letters, displays the date the letter was created.
Date added	For all correspondence, displays the date the item was added.
Type	Displays the type of correspondence. For example, “Authority to prescribe letter”
Source	Inbound - Received by DDU. Outbound - Initiated by DDU.
Sender / recipient	Displays either “Me” or “SA Health DDU”
Filename	The filename of the correspondence item. Click to view or download.
File extension	The file type of the correspondence item.
Patient	If the correspondence item is linked to an authority, the patient name is shown. Click to view the patient.
Linked to	The identifier of the entity that the correspondence is attached to. For example, an authority number or a patient name Click to view.
Read	Read or unread.

Download a correspondence document

• Select any item of correspondence in the list to view (or download) the document.

  Depending on your browser settings, the document may open in a new tab.

Send a Message to DDU

The Send a message function provides health practitioners with a secure method to send an electronic correspondence to DDU about ScriptCheckSA matters.

1. Select Send a message to open a new Message to DDU form.

   

   • Date raised - Today's date.

   • Status - Open (Default)

   • Topic - (Mandatory) Select a Topic from the list, or select Other and enter your own topic in the text field.

2. Provide the required details for patients, descriptions and correspondence:

   Patients

   Optional

   Use Patient Search to locate the patient to list in his message. You can only add (up to) one patient to a message.

   You can associate any patient record type, including an unlinked transactional patient record to a message.

   For details about patient search, refer to Patient Search

   If the patient you want to associate with this message cannot be found, select New Patient to open a blank Patient Profile form.

   Once saved, this new (temporary) patient profile displays in the Patients grid.

   Temporary patient profiles are not found when performing a Patient Search. They cannot be linked to any other entity.

   Additional patient information - Displays under the grid after the newly created patient profile is saved. Details entered in this field are for this message only.

   Descriptions

   Mandatory

   Enter information to describe the purpose of this message.

   If Descriptions is left blank, the message cannot be saved. An error message is displayed;

   Please fix the errors below and try again - A description must be provided.

   Correspondence

   Optional

   Upload Document

   

   • Choose file - Select a single file to be uploaded. Max size is 4 MB.

   • Drop file here - Drag-and-drop a file to be uploaded.

   • Upload - The document is uploaded to ScriptCheckSA.

     Your document has been successfully uploaded.

     If the document's file type is not allowed, or if malware is detected, the upload is not permitted.

     The document selected is not a permitted file type.

     The document selected did not pass the malware scan and has been rejected.

   • Cancel - The document is not uploaded.

   View correspondence

   The Correspondence grid displays the files you have uploaded, as well as the files uploaded by other users (unless flagged as sensitive).

   You can delete the file you have uploaded, but not those uploaded by other users.

Send

If all required inputs have been provided and are valid, the message is sent to DDU.

Your message has been sent successfully.

Your message is displayed in My Correspondence (see above).